FREQUENTLY ASKED QUESTIONS
We care about our clients and we make the deal more affordable for you, with no delivery charges added for Canada and USA.
We accept VISA, Mastercard, or American Express through PayPal.
The delivery takes 5-8 business days. Please note that there may be delays on rare occasions, or to remote areas.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
After ordering, you will promptly receive an order confirmation email. After the order has been processed in our database, the package will leave our warehouse on the same day, or the following business day. However, if it is a custom item, it may take an additional 2-3 days to process your order.
Yes. You will receive your invoice in PDF format via email when your order is sent out to you.
When we make your drapes we roll out fabric which is generally 54" wide. If you wanted a simple rod-pocket or flat panel we would hem the edges and your final width for your drape would be 48" wide. If, however, you wanted a pleat like a French or Inverted we would have to gather the fabric at the top of the drape to make the pleat. When we gather the fabric you would lose some of the final width of the drapery panel so your final width would be, depending on the pleat, about 26 inches. If you are looking for a wider drape than we would sew the "widths" together to get the desired finished width. Our "Width Guide" will display the final width in inches as you price out your drapery selection. The width will vary based on your pleat choice.
Polycotton Lining our Standard Lining is made from a poly / cotton blend and is used on the back of the drapery panel. Our Standard color is white. A standard lining will protect your fabric from sunlight and provide the drape with a little extra fullness and body. We typically only use a "lining only" option when trying to create a very light weight drapery such as linen, cotton or a sheer linen.
Blackout Lining We love blackout lining at DrapeStyle and really encourage you to consider it. Blackout is used on the back of the panel instead of "standard" lining and blocks about 98% of all light from penetrating through to the front of the drape or Roman Shade. Blackout provides the greatest protection for your fabric, provides great insulating value and is recommended for bedrooms or home theaters when you want to eliminate as much light from entering the room as possible.
How much love do we put into our work? We are the company that makes goods custom made. Our return policy applies to all our custom products. Because so many of us here in Toronto work on your order before it goes out, you need to be sure your order is correct before sending it our way. Your order is in no way pre-fabricated it doesn't even exist before you think it up! That's why we don't do returns. All of our products are custom-made for you, and after thousands of orders, we still think we've never made two identical items. In short, choose carefully, because you really can't return them or get a refund.